Privacy Policy

We collect information you provide directly, such as your name, clinic name, email address, and contact details when you request a demo or create an account. We also collect information about how you use Lumina Acquire, including lead conversations processed by the AI Lead Concierge and content generated by the AI Content Engine.

If you connect third-party tools (for example, messaging or scheduling integrations), we may receive data from those services as needed to provide our features.

We use your information to operate, maintain, and improve Lumina Acquire - including engaging inbound leads on your behalf, generating educational content, and giving you visibility into lead activity and AI behavior.

We may also use your information to communicate with you about product updates, support, and administrative matters, and to comply with our legal obligations.

Lumina Acquire educates leads using only the information you review and approve. You are responsible for ensuring that the approved guidelines, treatment information, and escalation rules you configure are accurate and compliant with applicable laws and professional standards.

We maintain logs of AI activity so you can review what was said to leads and what content was generated, and you can override or adjust any approved material at any time.

We do not sell your information. We share data with service providers who help us operate the platform (such as hosting and AI model providers) under agreements that require them to protect your information and use it only to provide their services.

We may disclose information when required by law or to protect the rights, property, or safety of Lumina, our users, or others.

We retain your information for as long as your account is active or as needed to provide our services, and afterwards as required by law or to resolve disputes. You can request deletion of your data subject to applicable legal requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure.

Depending on your location, you may have rights to access, correct, or delete your personal information, and to object to or restrict certain processing. You can exercise these rights by contacting us.

Where required by law, we will respond to verified requests within a reasonable timeframe.

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last updated' date at the top of this page. We encourage you to review this page periodically.